We All Have One Worth Sharing
You have one and your patients have one. A story! And they are all worth sharing. We all learn so much from our stories. Some people have many stories and they are excited about sharing them. Others are less inclined to want to share their story unless asked. We learn...How Many New Patient Calls Did You Receive Today?
Everyone who calls your dental office has already partly chosen you as their dentist. Something influenced them to choose to call you in the first place. It was either your fabulous website and SEO or a friend referred them after telling them how wonderful you are or...
The Wrong Question To Ask Your Patient
There are a number of questions not to ask your patient but my all time least favourite is….. “Have you been here before?” Why is this such a bad question to ask? Because you might as well say….. ““Who are you?” “I don’t...
What Your Team Are Not Saying On The Phone
There is so much focus on what teams are saying and asking on the phone and how they should be saying things differently to get better results, but what about what your team are not saying. That first phone call to your dental office is crucial. On this call the...Your Team Struggle With This Every Day
It has come to my attention after speaking with many dental practice owners and teams that one of the biggest struggles their team has is overcoming their fear of selling to patients. Both the dentist and their team have this same struggle. But what is selling really?...
