What You Are Missing On Many Phone Calls
Did you know that most of us constantly want to know what the next step is? We wake up in the morning wanting directions and goals. This is the same when people call your dental office. They are looking for directions, answers to their questions and what the next step...
Do You Have a Sign Like This One?
In August 2016 I saw something in the window of a Dental Practice that did concern me. It made me think of the WRONG messages we unintentionally send our patients every day. BTW this Dental Practice is now CLOSED. Dental Phone Excellence BLOG 14th August 2016: Someone...
Too Much Information Is Not Always Good
Sometimes when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It is that simple....
The Best Way To Reactivate Your Patient
I hear the word reactivation so often. When YOU contact YOUR patients to reactivate them, what does it really mean? Reactivate means to “restore to a state of activity”. You want to bring your patients back so that they are active in your appointment book. To me, the...
Four Reasons Why Your Team Are Not Performing Well.
Have you ever said this under your breath? “Why are my team not getting their job done and under-performing?” What you want them to do is different to what they end up doing. You listen to your team answer the phone and you are concerned. You watch and listen to how...
