Have You Thrown Out Good Old Fashioned Customer Service?

It is a fact that if you can help make people feel good you will be more successful with your patients. It seems easy and guess what? It is. Over the years working in my Dental Practice and now working with many other Dental Practices, I soon worked out that the small...

What Gets In The Way Of Your Patients Making Their Appointments?

A Front Office Coordinator asked me what I meant when I asked her, “what gets in your patient’s way of making their appointments?” She believed it was always about money or the appointment time. This made me think. Do we really find out what is getting in the way of...

How To Easily Change The Behaviour Of Your Patients.

Most Dentists I know do amazing dentistry and love what they do. I think they are all brilliant! One of the biggest challenges I see Dentists facing, is having the communication skills to match the dentistry they offer their patients. Being a successful dentist is not...

The Best Way To Increase Your Team’s Performance

You all know by now there are so many parts of the day when it comes to running a successful Dental Practice. There are daily routines that must be completed and important tasks that cannot be left out. With so much to do each day, how do you ensure you don’t...

The Five Senses Patient Experience

“I stepped out of the pouring city rain into the shop. Surprisingly, a glorious waft of coconut and sugar all mixed into one, hit me. The music was lay back, calming and classy. Michael, the owner of the Optometry Shop greeted me with a smile while my eyes flashed...

Excellent Phone Communication Must Include This.

When you answer the phone in a Dental Practice, you always want to be on top of your game with definite steps to follow. Knowing what to say to people on the phone is important. But what about how you sound on the phone? Yes, what you say and ask on every call is...

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