Many Teams Get This Wrong When They Answer The Phones

My mother always taught me that it was rude to answer a question with a question. So, I always immediately answered a question with an answer. There is only one problem with this strategy……. When you answer that one question, you have not found out...

Are You Using a Checklist On Your Calls?

Working at the front office of a Dental Practice, is such a great example of multitasking. There are so many parts of what you do every day, including:   Answering Phone Calls Follow Up Calls Patient Arrivals Patient Departures Processing Payments Treatment...

Is The Door To Your Dental Practice Open?

You will be shocked at how many people call your office and do not make an appointment. Why is this happening?   This is the question you need to ask yourself.   Why do people call your office, and hit a brick wall rather than an open door? Well, here is...

Caring For Your Patients During a Lockdown

LOCKDOWN has become a dirty word! We hate them and we are sick of them, but this is what we must do, or believe we must do! Caring for your patients during this time is a bit of a minefield. If you see your patients right now for dental treatment and care, do you run...

The Reasons Why Your Team Have Trouble Taking Action

I have worked with many teams over the years and there are teams and individuals who really get what they learn and how to put it all into action at the practice and help with the growth of the practice. These individuals and teams are clear about their responsibility...

My Hot Tips For Delivering Wow Customer Service

Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...

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