Simple Ways To Help Your Team Increase Their Focus

We are always looking at different ways to help stay focused and increase efficiency, both at home and work. In today’s world it is very easy to lose track and start doing too many things. There are so many distractions that cause us to lose our focus. I always...

The Best Solution To This Problem

Lately there has been a lot of chat about what to do when multiple phone calls are coming into a dental office. Ultimately the goal is to answer and offer solutions to all of our callers but in a busy practice this can be a challenge. The best solution is: “If you...

Using This Will Help You Stay On Task

Working at the front office of a Dental Practice, is such a great example of multitasking. There are so many parts of what you do every day, including: Answering Phone Calls Follow Up Calls Patient Arrivals Patient Departures Processing Payments Treatment Discussions...

I Am Hearing This So Often On Phone Calls

What is happening? Or has this always been going on! I am hearing many Prospective New Patients calling dental offices, and going into a long description of the bad patient experience they had at their previous dental office. I suppose if the caller was happy with...

Who Are Your Influencers?

Many of you know that my father passed away and today has been 6 years since he left this Earth. I know many of you reading this blog have also experienced the loss of someone you love and admire. Each year I post this same blog to celebrate what he shared with me and...

Do You Sound Awful On The Phone?

Being Top Of Your Game When you answer the phone in a Dental Practice, you always want to be on top of your game with definite steps to follow. Knowing what to say to people on the phone is important. But what about how you sound on the phone? Yes, what you say and...

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