I Am Hearing This So Often On Phone Calls

What is happening? Or has this always been going on! I am hearing many Prospective New Patients calling dental offices, and going into a long description of the bad patient experience they had at their previous dental office. I suppose if the caller was happy with...

Who Are Your Influencers?

Many of you know that my father passed away and today has been 6 years since he left this Earth. I know many of you reading this blog have also experienced the loss of someone you love and admire. Each year I post this same blog to celebrate what he shared with me and...

Do You Sound Awful On The Phone?

Being Top Of Your Game When you answer the phone in a Dental Practice, you always want to be on top of your game with definite steps to follow. Knowing what to say to people on the phone is important. But what about how you sound on the phone? Yes, what you say and...

Are your patients leaving your practice confused?

The DENTAL language they understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding you right...

What To Do Right Now To Hold On To Your Patients.

How are you going to win over New Patients and keep your Existing Patients with so many restrictions placed on your Dental Practice right now? Now is NOT THE TIME to STOP giving your patients that excellent experience, amazing customer service and going above and...

Does The Caller Understand You?

Do you often have people go to the effort of finding your practice, they then call your practice and speak with you, but then they do not schedule an appointment. You are left wondering what happened. Why did they not schedule an appointment? Was it something you...

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