Do You Sound Awful On The Phone?

Being Top Of Your Game When you answer the phone in a Dental Practice, you always want to be on top of your game with definite steps to follow. Knowing what to say to people on the phone is important. But what about how you sound on the phone? Yes, what you say and...

Are your patients leaving your practice confused?

The DENTAL language they understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding you right...

What To Do Right Now To Hold On To Your Patients.

How are you going to win over New Patients and keep your Existing Patients with so many restrictions placed on your Dental Practice right now? Now is NOT THE TIME to STOP giving your patients that excellent experience, amazing customer service and going above and...

Does The Caller Understand You?

Do you often have people go to the effort of finding your practice, they then call your practice and speak with you, but then they do not schedule an appointment. You are left wondering what happened. Why did they not schedule an appointment? Was it something you...

Placing a Caller On Hold Is A Skill You Need To Know

Lately there has been a lot of chat about what to do when multiple phone calls are coming into a dental office. Ultimately the goal is to answer and offer solutions to all of our callers but in a busy practice this can be a challenge. The best solution is: “If you...

Many Teams Get This Wrong When They Answer The Phones

My mother always taught me that it was rude to answer a question with a question. So, I always immediately answered a question with an answer. There is only one problem with this strategy……. When you answer that one question, you have not found out...

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