This Is a Very Dangerous Way To Communicate With Your Patients.
I am a firm believer that you must keep up with technology and ways to automate your business, so you are being time efficient and communicating consistently with your patients. But I am deeply concerned to see too many Dental Offices relying heavily on technology to...
You Want To Give Your Patients This Surprise.
I know we try our best to reduce the number of surprises we give our patients at the best of times. But there is one surprise they will love. The surprise of receiving a compliment. Complimenting your patient will often make your patient’s day just by your one...
You Must Give Off This Energy With Your Patients.
I was recently on a flight to Brisbane and a flight attendant told me I give off great energy. Of course, I was very flattered. A big part of what I do working with Dental Teams is to help them deliver an excellent patient experience and give of great energy with...
Don’t Ever Take This Away From Your Patients.
I know after reading many of my blogs you know I am a big lover of customer service and the patient experience. I am always looking for excellent customer service ideas to share with the dental profession so they can use them in their dental practices. But I need to...
