The Top 9 Mistakes Made When Placing A Caller On Hold

Placing a caller on hold in your business is never the best practice but from time to time it is necessary and teams need to know how to do this correctly. If your team do not know how to place a caller on hold correctly it can be a disaster waiting to happen, and...

Effective Communicators ALL Do This

I’m sure you will all agree that a big part of being an effective communicator is to have fabulous eye contact. Eye contact improves understanding. Eye contact improves connection and eye contact enhances how you communicate with your patients. This is so...

What Your Customers Really Think When You Are In a Rush

Have you ever noticed people in customer service, who appear rushed and distracted? The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer...

The First Step To Successfully Communicating With Your Patients

Most Dentists I know do amazing dentistry and love what they do. I think they are all brilliant! But one of the biggest challenges I see Dentists facing, is having the communication skills to match the dentistry they offer their patients. Being a successful dentist is...

Your Biggest Investment In Your Practice Should Be……….

Does is seem like your team are just not getting their job done and under-performing? Are they doing something completely different to what you want them to do? Have you ever listened to your team when they answer the phone and speak to patients and they just don’t...

This Is Always A Great Place To Start

How do you get great success in your business? Well, the best start is to always be on the lookout for where you are failing, and need improving and start there. It is easy to fall into the trap of trying to change things in your business that are already working...

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