Now This Is The Experience You Want Every One Of Your Patients To Have

“I stepped out of the pouring city rain into the shop. Surprisingly, a glorious waft of coconut and sugar all mixed into one, hit me. The music was lay back, calming and classy. Michael, the owner of the Optometry Shop greeted me with a smile while my eyes flashed...

How To Get More Patients Saying Yes To Treatment

I was walking down George Street Sydney with throngs of people who had emerged out of an office building wanting to catch a glimpse of some lunchtime sunshine and a bite to eat. I crossed the street and on either side of the pathway were two fit looking people wearing...

Here Are A Few Bad Messages You Are Sending To Your Patients

How you communicate with your patients has a direct influence on how they respond or react. The words you choose are very important. What you say to your patients is not always what they hear! That is why it is so important to think carefully about what you are about...

How To Help Your Team Get Things Done and Bring Out The Best In Them

Teaching your team excellent communication strategies and skills is the easy part. The hard part is how to get them to use the strategies and skills to get results. How to get people to do what you want them to do and need them to do in your business is an age old...

50 Good Manners to Use in Your Dental Practice

Good manners never go out of fashion. When was the last time you got in trouble for being polite and respectful to your patients? Good manners in any business are part of how you build rapport and trust with customers, so they become lifelong customers. But good...

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