How To Help Your Team Get Things Done and Bring Out The Best In Them

Teaching your team excellent communication strategies and skills is the easy part. The hard part is how to get them to use the strategies and skills to get results. How to get people to do what you want them to do and need them to do in your business is an age old...

50 Good Manners to Use in Your Dental Practice

Good manners never go out of fashion. When was the last time you got in trouble for being polite and respectful to your patients? Good manners in any business are part of how you build rapport and trust with customers, so they become lifelong customers. But good...

Four Reasons Why Your Team Are Under Performing

Does it seem like your team are just not getting their job done? Is your team doing something completely different to what you want them to do? When you catch yourself listening to your team on the phone, are you disappointed with what you hear? Part of the reason why...

Patient Expectations. What You Need To Know.

The definition of “expectation”: A strong belief that something will happen or be the case. Your patients arrive at your practice with an idea of what they think they will expect. When a person has an expectation, it has been created by what they have...

The Face Of Your Business Is Important But What About The Voice?

Answering phones in every business involves lots of moving parts, and must have a great system to follow. When you call a business, it is usually the first point of contact for you as a customer. You may have already looked up the business online or on social media,...

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