I Wish I Could Bottle This For You

“If you are SURE others will be SURE about your words. As soon as you sound UNSURE, then people WILL doubt you.” This was a quick message I posted on facebook a few weeks ago. I posted this after I had been listening to a number of people both in and out...

You Need To Know This About Every One Of Your Patients

When you see a patient for the first time there is so much you need to know before you can start treatment. You look at the appointment that has been confirmed in the Appointment Book, you get the appointment description and maybe a few notes regarding the patients...

These Are The People We All Need In Our Lives Right Now And Always.

As I sit in my home praying for no wind, low temperatures and rain during the bush fires that are 30km away, and have ravaged many parts of Australia, I am reminded of the human spirit and what many people are made of. At this awful moment in the history of Australia,...

The Small Changes That Will Skyrocket Your Practice In 2020

Can you believe we are about to enter the year 2020? A new year usually means a whole bunch of resolutions you make on New Year’s Day both personal and for your business and most of them you will never keep or achieve. Sorry to be so blunt! If it makes you feel...

Bad Customer Service. This Should Never Happen.

I know I have written about this happening over and over again in the delivery of amazing customer service or should I say, the delivery of bad customer service. You may know what it is. Yes, it’s chit chat among the team at the expense of serving and caring for...

Are You Getting This Right?

The Patient Experience begins at the first personal contact with your Dental Office, with the person you hire to answer your phones. The last point of contact may also be this same person. Do you know how important it is to hire the RIGHT person to be that first point...

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