Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...
Yes I am talking about change. Changes are everywhere. Change is living. Change is about growing. Change is inevitable and inescapable! Change is about transformation and modification. But you still have two choices. To change or not to change. You can plan and...
While you are out and about, sitting in a doctor’s surgery, at the Chiropractor or Physiotherapist, start listening to the calls coming into their office. Listen to how the phones are being answered. Listen to the tone on the call and the questions being asked....
OK I am going to get straight to it. I hate even writing this word….. DISCOUNT is the best way to kill your business. You are asked for it and you may have even just given it. So what is DISCOUNT and why do dentists continue to offer it to their patients?...