You Should Expect This From The Person Answering Your Phones
Unlike taking a dental impression where you get to try again if you don’t get it right, you only get one chance to make a first impression on the phone. To ensure the first impression on the phone is the right one, you need to take a close and hard look at who is...
Why You Should Hire People Who Get It
The more I look around at businesses and the people that they hire to be on the front line of their customer and patient service, the more I believe we need to pay more attention and hire people who truly get it. You know how some people get it, while others just...
Why You Should Always Smile
I recently read a post in a social media group about a person working on the front desk in a Dental Office, feeling disgruntled because her boss had mentioned to her that she did not smile much and that she needed to smile more if she was to be working at the front...
