I was recently reading an excellent blog article about a Dental Assistant and her experience starting her new job and the frustrations that she experienced. It started me thinking about all aspects involved in the dental practice. Do we set things up so that...
Unlike taking a dental impression where you get to try again if you don’t get it right, you only get one chance to make a first impression on the phone. To ensure the first impression on the phone is the right one, you need to take a close and hard look at who is...
The more I look around at businesses and the people that they hire to be on the front line of their customer and patient service, the more I believe we need to pay more attention and hire people who truly get it. You know how some people get it, while others just...
I recently read a post in a social media group about a person working on the front desk in a Dental Office, feeling disgruntled because her boss had mentioned to her that she did not smile much and that she needed to smile more if she was to be working at the front...