“Don’t Worry It’s Just a Clean”
You know those times when you believe you are saying the right words to your patient and you are actually saying the wrong words? Telling your patient not to “worry” means they will start to reduce their concern and urgency about their appointment and their care which...
It’s All About The Attitude
I talk and write so much about what to say on the New Patient call. Making sure we are asking the right questions and directing people to making an appointment. What I don’t talk and write about enough is the how we sound on the phone and the message we send to the...
One Great Way To Be More Confident On The Phone
Answering the phone in a Dental Office involves so many things and one of them is to know what you do in your role at your practice. You need to know your product, your treatment, and the type of care your practice offers. Knowing is confidence. Not knowing gives the...
