“We Need To Lay Some Ground Rules.”
I have been watching a British show called Doc Martin about a London doctor now working in a small fishing village in Cornwall. The first few episodes showed the doctor setting up his medical practice and how he especially struggled with his new receptionist. Doc...Who Are Your Patients?
Do you know who your patients are? Who you are attracting to your Dental Office? If you don’t know who your patients are, then you are probably throwing a lot of marketing and advertising dollars away. Have a close look at who your patients are. Are they the patients...The Absolute Worst Question To Ask On The Phone
One of the worst questions to ask on the phone is: “Would you like an appointment?” It seems like a sensible and polite question to ask a new patient on the phone or a patient standing in front of you at the desk after seeing the dentist. Or is it? Now it’s fabulous...Two Essential Questions You Need To Always Ask When Making A Patient’s Next Appointment.
Here are two really great questions you need to ask when you’re making your patient’s next appointment: “Would you like me to go over the fees with you?” “Is there anything else you would like me to go over before your next appointment?” You want to make sure before...
