People Skills Are Mandatory In A Dental Practice

If you have a team member with awful people skills then do everyone a big favour, and help them find a different career. I know this easier said than done. Having people with no people skills or no attitude to care and serve your patients, is harmful to your patients,...

One Of The Best Ways To Stay In Touch With Your Patients

Have you been keeping in touch with your patients? More than ever people are screaming out for contact and support. Your patients are especially needing this right now. One of the easiest ways to keep in touch with your patients is through social media. So many of...

Why Do I have Trouble Keeping My Team Members?

I speak to many dentists each week and there are two question I get asked, over and over again. “Why do team members only stay at the practice for a short time? How do I hang on to my team?’ Dentists and business owners are scratching their heads,...

These Are The Questions Your Patients Are Asking You On The Phone.

I am fascinated and confused when I read dental articles and blogs, that list all the questions that patients ask when they call a dental practice. I listen to calls coming into dental offices and these are not the questions that your patients or prospective patients...

Two Things Happen When You Are Thrown Into The Deep End Of The Pool

“I was thrown in the deep end but it’s all good. I am still swimming.” I heard this recently from a young girl working in the front office of a dental practice. It got me thinking. Is this happening unintentionally in many other dental offices? Is your team swimming...

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