Do You Have Clear Steps?
On my latest family holiday it became obvious to me in the world of delivering excellent customer service that having procedures and steps is definitely the way to go. Without clear steps in your business, chaos and disorder begins. When this happens, customer service...
Do You Call Your Patients Names Behind Their Backs?
Do you call your Patients names behind their backs? No, I don’t mean in a rude way. What I mean is you give them a name as to what type of patient you think they are before you really know them. Let me explain. Have you heard your Front Office Person hang up the phone...
Would You Like Fries With That?
My recent visit to New York has been many things, including a gourmet experience. With dining out, we have constantly been making decisions on where to eat and what to order. Before making the final decision we would do our homework, reading reviews, looking at...
