Stop Hoping Your Patients Will Turn Up For Their Appointments On Time
There are many challenges running a successful dental practice and making sure patients turn up for their appointment and arrive for their appointment on time is a big one. When patients don’t turn up for their appointment or arrive late for an appointment, it affects...Welcome 2022. What Will You Be Changing This Year?
Change is inevitable, if you want to grow and get better at whatever you are doing right now. I know you have heard this before and it has become a cliche, but keep reading. The last few years we have had to change and bend and pivot at the hands of this awful virus...The First Point of Contact With Your Patient, That is Overlooked
The Customer Service Experience These are the crucial points of the customer service experience you will be forgiven for, if you slip up. But only if you have built up rapport, familiarity and a connection with your patient right from the start. Trying to get it right...The Secret Sauce To Convert More Calls To Appoinments
Surely a person who calls your dental office wants an appointment. You would think so. But all you really know for sure is that most people who ring your dental office have a dental problem or concern. The next step is up to you. That is the secret. Making the...Why It Is Important To Know Your Patients’ Stories.
You have one and your patients have one. A story! And they are all worth sharing. We all learn so much from our stories. Some people have many stories and they are excited about sharing them. Others are less inclined to want to share their story unless asked. We learn...
