Be Careful. Are You Aware You Are Doing This?

I know I talk and write about this a lot. Yes, you guessed it. Cancellations. Lately I have read a lot of frustrated posts from Dental Practices regarding patients who cancel appointments. Even though most practices either receive many or some cancellation calls, the...

10 Facts About Dentistry

Fact #1: “Emergency Treatment is ten times more expensive as care.” said Dr Howard Farran from Dentaltown. Your patients may not know this. I didn’t know this. It is the same with so many things we neglect and stop paying attention to, we end up...

Do You Speak The Same Language As Your Patients?

I am sure you have heard people say, “we are on the same page.” When you are successfully connecting with people you are speaking their language. The language they understand immediately! When people understand you and get what you mean, they will trust...

The Four Important Questions To Ask Your Patients If You Want Results

A true conversation is full of questions. When you have a conversation with your patient you need to be the one asking most of the questions? But what questions do you ask? There are four types of questions you should be asking your patients: 1. Open Questions An open...

Does Everyone In Your Team Know How To Be An Effective Communicator?

I know I focus a lot on how your team answer calls in your dental office, but the truth is that every person in your office is speaking to patients at some point, not only the people answering the phones. It is very easy to underestimate the level of communication...

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