My Top 8 Phrases Not To Say To Your Patients

There is such a focus on what to say on the phone with your patients but are you thinking about what you should not be saying to your patients? Here are a few phrases that are being said on the phone calls and should NOT. “That is OK.” If patients call to cancel their...

How To Easily Know What Your Team Are Saying To Your Patients

Have you ever called a business and the person answering the call sounds like a ROBOT? By robot, I mean they sound as if they are just going through the motions, they can’t wait to get you off the phone and don’t even sound like they are listening to a...

Very Interesting Stats To Look At

I am always looking at statistics and how they relate to your Dental Practice. Tracking and Measuring gives you so much vital information about the health of your business, yet many Dental Practices do not Measure and Track very much at all. Have you ever thought...

Time to Set These Up In Your Practice

Many Dental Offices are back starting their 2021 today. A new year means a “fresh start” to many people. A fresh start can mean, letting go of what DID NOT work in 2020 and looking for a new direction that is easier, has less headaches and will give you...

Would You Rather Be Excellent, Good Or Just Average?

The definition of excellence is……. the quality of being outstanding or extremely good. Excellence is about being hungry and wanting it. It is about believing you can do it. Excellence is achieved with a plan and learning from those who have the level of...

What Will Your Patients Remember About You After This Year?

It’s that time of the year and as it draws to a close, we all start to think about the year gone by, what happened good and bad and how your business has grown or not. Did you get it right or did you get it wrong? 2020 has been a real test for all of us and I am...

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