Stop This. Are You a Fake Listener?
Are you a good listener? Or Do you pretend to be listening to someone? It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying. Maybe someone has done this to you? Take the time to be an active listener...
My Top Customer Service Patient Experience Tips
Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent Customer...
This Is Inevitable In Every Business If You Want Growth
Yes I am talking about change. Changes are everywhere. Change is living. Change is about growing. Change is inevitable and inescapable! Change is about transformation and modification. But you still have two choices. To change or not to change. You can plan and...
Are You Asking Your Patients This Question Straight Away?
While you are out and about, sitting in a doctor’s surgery, at the Chiropractor or Physiotherapist, start listening to the calls coming into their office. Listen to how the phones are being answered. Listen to the tone on the call and the questions being asked....
This Is A Good Way To Kill Your Business
OK I am going to get straight to it. I hate even writing this word….. DISCOUNT is the best way to kill your business. You are asked for it and you may have even just given it. So what is DISCOUNT and why do dentists continue to offer it to their patients?...
