Two Things Happen When You Are Thrown Into The Deep End Of The Pool

“I was thrown in the deep end but it’s all good. I am still swimming.” I heard this recently from a young girl working in the front office of a dental practice. It got me thinking. Is this happening unintentionally in many other dental offices? Is your team swimming...

Do You Sound Awful On The Phone?

Being Top Of Your Game When you answer the phone in a Dental Practice, you always want to be on top of your game with definite steps to follow. Knowing what to say to people on the phone is important. But what about how you sound on the phone? Yes, what you say and...

Successful Dental Practices Know How To Do This.

A Successful Dental Practice   What is the definition of a successful Dental Practice. Is it one that makes lot’s of money? Is it one where the team are all happy to be at work? Is it one that has the latest equipment? Well all of the above are part of a...

Are your patients leaving your practice confused?

The DENTAL language they understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding you right...

What To Do Right Now To Hold On To Your Patients.

How are you going to win over New Patients and keep your Existing Patients with so many restrictions placed on your Dental Practice right now? Now is NOT THE TIME to STOP giving your patients that excellent experience, amazing customer service and going above and...

Does The Caller Understand You?

Do you often have people go to the effort of finding your practice, they then call your practice and speak with you, but then they do not schedule an appointment. You are left wondering what happened. Why did they not schedule an appointment? Was it something you...

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