The Surest Way To Keep Your Patients Coming Back To You
Customer service makes the difference in your dental office. Offering amazing customer service is memorable to your patients, gets your patients referring their family and friends, and creates the value your patients are looking for. So what is customer service in a...
5 Questions Your Patient Should NOT be Asking You
Your patients ask many questions prior to their appointment, but they call you a day or two before their appointment and start asking you these questions: When is my appointment? How long does my appointment go for? What is the appointment for? Who will I be seeing?...
Questions You Should Be Asking On the Phone
Do you know what a big responsibility it is for the person who answers the phones in a business? Do you know what responsibility you have given the person who answers the phone in YOUR business. In YOUR Dental Practice? It is a HUGE RESPONSIBILITY! The person...
What You Need So You Do Not Waste Lots Of Money On Marketing
Great your phones are ringing hot, your external marketing is doing it’s thing and driven lots of qualified potential patients to call your office. But there is ONE BIG PROBLEM. You are still not getting enough new patients, or the appointment is made and the...
A Critical Mistake When Speaking With An Existing Patient On a Phone Call
When people call your office, I know your team find out their name then immediately ask if they are a New Patient or Existing patient. “Hi John, how are you today? When was your last appointment with us?” This is the best question to ask every caller to...
