A recent visit to a restaurant proved to me that if the front or back of your business is not in order and working then you can not deliver Customer Service to your customers and your business will quickly fall apart. There are two important factors in the successful...
The Customer Service Experience These are the crucial points of the customer service experience you will be forgiven for, if you slip up. But only if you have built up rapport, familiarity and a connection with your patient right from the start. Trying to get it right...
Surely a person who calls your dental office wants an appointment. You would think so. But all you really know for sure is that most people who ring your dental office have a dental problem or concern. The next step is up to you. That is the secret. Making the...
You have one and your patients have one. A story! And they are all worth sharing. We all learn so much from our stories. Some people have many stories and they are excited about sharing them. Others are less inclined to want to share their story unless asked. We learn...
There are a number of questions not to ask your patient but my all time least favourite is….. “Have you been here before?” Why is this such a bad question to ask? Because you might as well say….. ““Who are you?” “I don’t remember who you are?” And what your patient...