Eight Things Not To Say On The Phone
We focus so much on what to say on the phone with our patients that we forget to think about what not to say on the phone. Are you saying this on the phone? “That is OK.” If patients call to cancel their appointment we often say it is OK so our patients feel...
Talk Too Much And This Will Happen.
The outcome of talking too much on the phone is often not what you think it would be. Yes, you can end up with a sore throat at the end of the day but worse still you are actually losing patients by talking too much on the phone. Talking too much on the phone means we...
The Number One Way To Increase New Patient Numbers
When you answer the phone you need to be listening carefully and asking key questions so that you can make an appointment for the caller. Now, how good is your memory? If you are listening and asking questions you also need to be recording the information that the...
