What Will Your Patients Remember About You After This Year?
It’s that time of the year and as it draws to a close, we all start to think about the year gone by, what happened good and bad and how your business has grown or not. Did you get it right or did you get it wrong? 2020 has been a real test for all of us and I am...
The Best Strategy When You Have an Unhappy Patient On The Phone
I know you do not want to think about your patients ever being unhappy, but even when you are top of your game things can go wrong. Your patients have many things happening in their lives and 2020 has been an extreme year of stress with the whole world turning upside...Do You Know Why Your Patients Choose You?
I recently asked a dental team why their patients choose to come to them for their dental treatment and care, and not another dentist? They went quiet and had to really think about their answer. They said there were a number of reasons. One reason their patients chose...This Is What Your Patients Really Care About
What do your patients really care about? Patients care mostly about themselves. Your patients want to know what is in it for them. If you are trying to only build the quality of the dentistry you have to offer with your patients, you are getting it wrong. Trying to...
