My Hot Tips For Delivering Wow Customer Service

Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...

Lockdown Communication With Your Patients

During the COVID Lockdowns, make as many outgoing calls to your patients as possible. Call patients to reschedule their treatment and care before they call you. Reschedule your patients where possible even if you don’t know for sure whether the lockdown, is...

Your Patients Have Their Own Checklist

Did you know that your prospective patients calling your dental practice, have their own checklist? A checklist that they are ticking off before they choose to come in and see you as their dentist. I’m sure you would agree that on this checklist is finding out...

The Definition Of A Good Practice Manager

Many Dentists are confused about whether they need a Practice Manager or not! I used to believe that most dental practices did not need a Practice Manager, even though for many years I was a Practice Manager. Surely, if you have a great team who are fully trained in...

What You Are Missing On Many Phone Calls

Did you know that most of us constantly want to know what the next step is? We wake up in the morning wanting directions and goals. This is the same when people call your dental office. They are looking for directions, answers to their questions and what the next step...

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