Your First Impression May Be Your Last Impression

Setting yourself apart and having a point of difference in your business has never been as important as it is right now. So how do you set yourself apart from the rest? I believe an easy and quick way to make an amazing difference is on the first phone call to your...

When You Say This To Your Patients, They Could Be Hearing This.

Words are very powerful. You might even say words are powerful weapons that can be used for good as well as evil. When you are speaking on and off the phone to your patients, your goal is to help them. Is that correct? How you verbally communicate with your patients...

I Am Sure You Are Not Missing Calls At Your Practice.

Did you know the average Dental Practice is missing up to 34% of calls coming into their office? Is this your dental practice? Unless you are tracking and measuring the calls coming into your business you have no idea how many calls are missed and you can’t even...

The Real Reason Why You Have No Patients Right Now

What a tumultuous six weeks it has been so far. Who would have thought a year ago, that this would be our March and April. You would have laughed at them. I know I would have. Every single person on our planet has been affected in some way. Many people have been...

One Of The Most Frustrating Parts Of A Dental Practice

We have all said this under our breath: “What a difficult patient!” You know the patient… You can’t seem to find a time that suits them. They cancel all the time. You are always following them up. They never want to have all their treatment completed. They are in pain...

Three Questions To Ask Yourself Now and When You Get Back To Some Normal.

“How do I know if my front office team is doing the right thing and working efficiently?” Dentists often have a feeling that the front office team could be more effective and efficient but just don’t know how. It is a very important question because the performance of...

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