Sometimes when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It is that simple....
I am just calling to cancel my appointment,” says your patient. “That’s okay. Thank you for letting us know,” says your team. No cancellation is okay, but there are times when patients do need to cancel their appointments. There are many patients who make and confirm...
A big part of what I do working with dental teams, is to help them deliver an excellent patient experience and give of great energy with their patients. I call this type of energy, CSE, Customer Service Energy. Does your team give off CSE? I often get asked by...
There are many challenges running a successful dental practice and making sure your patients turn up for their appointment and arrive on time, is a big one. When patients don’t turn up for their appointment or arrive late, it affects your appointment schedule and all...
Have you ever wondered what has happened to some of your patients? You know, the ones that were coming regularly to see you then just stopped coming to appointments, or made no next appointment? Your team have made attempts to contact these patients, but there...
“I stepped out of the pouring city rain into the shop. Surprisingly, a glorious waft of coconut and sugar all mixed into one, hit me. The music was lay back, calming and classy. Michael, the owner of the Optometry Shop greeted me with a smile while my eyes flashed...