You have been looking at your appointment book wondering why your patients are cancelling and changing their appointments. Does this sound familiar? No I haven’t been secretly recording you!!! Part of the reason this is happening is that you end up helping your...
Life in your Dental Office is a busy place with people multi-tasking, following systems, offering the “Ultimate Patient Experience” and all with a very big smile. But unfortunately, you can easily get caught up in the system of the system which often means you lose...
This week a great Aussie Airline was caught rolling their eyes at customers and one of the recipients was an editor for The Age newspaper. Oops!!!! In your dental office, once a few of your team start rolling their eyes at customers and patients then it reflects on...
In the Dental Office there is a real fear of discussing money with patients. I know because I had this same fear. If I could avoid having to talk about money then I would avoid it. I soon discovered that the discussion of money with patients was necessary. Dentistry...