Are You Real Or Fake?
Are you a good listener? Or Do you pretend to be listening? It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying. Even on a phone call. Maybe someone has done this to you? So, are you an active listener or a...One Of The Most Overlooked Parts Of The Patient Experience
First your patient finds you then they speak to you on the phone and make an appointment. They now arrive at your practice for their appointment. This is all the beginning of your patient’s experience. You want to ensure every part of the patient’s experience...Here Are Some Very Interesting Numbers
Tracking and Measuring gives you so much vital information about the health of your business, yet many Dental Practices do not Measure and Track very much at all. Have you ever thought about the statistics on answering calls in your Dental Practice? Well let’s look at...Make Life Easy For Your Patients By Doing This
One of the best ways to keep patients is to make life easy for them. Have you ever had a person in business say to you, “please leave it with me and I will sort it out.” I know this is music to my ears. You may have said this to your patients. Every person...
