Are you a good listener?
Or
Do you pretend to be listening?
It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying.
Even on a phone call.
Maybe someone has done this to you?
So, are you an active listener or a fake listener.
Stop giving fake responses to people you are just pretending to listen to.
You will get caught out so why not mean it when you listen.
Be an ACTIVE LISTENER.
Someone asked me, what is ACTIVE LISTENING?
I found this definition:
Active listening is the practice of preparing to listen, observing what verbal and non-verbal messages are being sent, and then providing appropriate feedback for the sake of showing attentiveness to the message being presented. This form of listening conveys a mutual understanding between speaker and listener.
This definition is spot on. Active Listening must include feedback and if you are not focused and listening properly you can’t do this. Giving feedback shows you are paying attention and is respectful to the person you are actively listening to.
Have you ever had someone on a phone call ask you to repeat everything again? I doubt they didn’t understand you, but instead, they failed to be focused on what you were saying and have been caught out not listening.
Sadly, getting into the habit of not actively listening becomes a pattern of behaviour that hinders the effectiveness of your communication.
Have a think about this. You might be falling into the trap of NOT ACTIVELY LISTENING to your patients both on and off the phone.
Next time you pick the phone up I want you to start by asking more questions, taking notes and responding so the caller knows you are paying attention.
Let the caller speak. Avoid interrupting unless a question is needed to keep the conversation on track.
The ability to be an active listener is crucial if you truly want to connect and be trusted by your patients.
Being an active listener while you are on a phone call is a great place to start and rather easy.
Ask questions and let the caller do the talking.
You are still guiding the conversation yet actively listening, connecting and building trust.
Now go and have a good look at how you listen to your patients.
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T H E D E N T A L P H O N E E X C E L L E N C E O N L I N E M A S T E R C L A S S I S H E R E !
https://dentalphonemasterclass.com/
I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!
Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.
It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!
There are 7 Learning Modules in this Master Class
• Module 1: How to Effectively Communicate with Your Patients
• Module 2: The 8 Steps to the New Patient Call
• Module 3: How to Answer the Questions Callers Ask
• Module 4: Correct and Easy Appointment Scheduling
• Module 5: How to Prevent and Handle Cancellations
• Module 6: How to Follow Up Your Patients
• Module 7: Giving the Very Best Patient Experience
There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.
This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.
This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.
This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.
To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!
https://dentalphonemasterclass.com/
I look forward to seeing you all get the RESULTS you deserve and MORE!
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Call Tracking Excellence
Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/
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