What You Should Be Doing Before You Do More Marketing
Great your phones are ringing hot, your external marketing is doing it’s thing and driven lots of qualified potential patients to call your office. But there is ONE BIG PROBLEM. You are still not getting enough new patients, or the appointment is made and the...5 Myths In a Dental Practice
It’s time to get to the truth and get rid of the following myths. Myth Number 1: Anyone can answer a phone No, not everyone can answer the phone. I remember I was awful at answering phones, when I first started working at our Dental Practice. I made it up as I went...Two Important Factors In The Successful Delivery Of Customer Service
A recent visit to a restaurant proved to me that if the front or back of your business is not in order and working then you can not deliver Customer Service to your customers and your business will quickly fall apart. There are two important factors in the successful...The Reasons Why Your Team Are Underperforming
Have you ever said this under your breath? “Why are my team not getting their job done and under-performing?” What you want them to do is different to what they end up doing. You listen to your team answer the phone and you are concerned. You watch and listen to how...
