One of the best ways to keep patients is to make life easy for them.
Have you ever had a person in business say to you, “please leave it with me and I will sort it out.”
I know this is music to my ears.
You may have said this to your patients.
Every person that you look after and do business with, wants to hear this. I challenge anyone who says they don’t.
Your patients come to you for a number of reasons but overall they come to you for help.
It may be to help them stay on track to keep a healthy mouth and teeth, it may be to help them get their smile back or even to help them get out of pain. But whatever your patients concern is, you are there to help them.
You always want your patient to feel confident in you, and even if there is an issue, you have it under control and you are immediately ready to work through the problem.
So many businesses fail big time with this.
Ok, I can’t see you right now, but I’m sure you are nodding “yes” to this statement.
Have you ever been let down with a service?
Look, we are all human and make mistakes from time to time, even when our intention is good.
But I see the mistakes we make whilst trying to serve our patients, as an opportunity to shine.
We don’t want to make mistakes with patients but if it happens we must know what to do next, so our patients do not lose faith in us and still feel we have it all under control.
Once an error occurs you want to own the mistake as soon as possible and then immediately go into action and find a solution for your patient. This immediately softens the problem and allows the patients to feel comfortable knowing you are sorting it out for them.
I’ve seen dental practices increase their patient’s confidence in them, just by fixing a mistake straight away.
And I’ve seen the opposite, where patients are lost!
Take the problem away from the patient. This should be the case even if you have not made the error.
You want your patients to see you as the Dental Practice who sorts out problems so they don’t have to worry about anything.
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T H E D E N T A L P H O N E E X C E L L E N C E O N L I N E M A S T E R C L A S S I S H E R E !
www.dentalphoneexcellencemasterclass.com
I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!
Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.
It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!
There are 7 Learning Modules in this Master Class
• Module 1: How to Effectively Communicate with Your Patients
• Module 2: The 8 Steps to the New Patient Call
• Module 3: How to Answer the Questions Callers Ask
• Module 4: Correct and Easy Appointment Scheduling
• Module 5: How to Prevent and Handle Cancellations
• Module 6: How to Follow Up Your Patients
• Module 7: Giving the Very Best Patient Experience
www.dentalphoneexcellencemasterclass.com
There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.
This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.
This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.
This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.
To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!
www.dentalphoneexcellencemasterclass.com
I look forward to seeing you all get the RESULTS you deserve and MORE!
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Call Tracking Excellence
Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/
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If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.
The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.
1300 378 044 or jayne@thedpe.com.
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