Are you a good listener?
Or
Do you pretend to be listening to someone?
It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying.
Maybe someone has done this to you?
Take the time to be an active listener not a fake listener.
Stop giving fake responses to people you are just pretending to listen to.
You will get caught out so why not mean it when you listen.
Many people are so busy talking they end up listening to themselves and not many other people.
If you struggling to be an active listener, the best place to start is to zip it up and stop talking.
The next step is to stop thinking about what you will say next in a conversation.
Just because you are listening, doesn’t always mean you need to be ready to reply.
Often a nod in agreement is all that is needed. This can also give the message that the person talking can actually continue talking, knowing you are listening and engaged in what they are saying.
A true conversation does not have to be a tennis match, back and forward taking it in turns.
The ability to be an active listener is crucial if you truly want to connect and be trusted by your patients.
Being an active listener while you are on a phone call is a great place to start and rather easy.
Ask questions and let the caller do the talking.
You are still guiding the conversation yet actively listening, connecting and building trust.
Now go and have a good look at how you listen to your patients.
You might not be doing enough listening and if you are, is it really fake listening?
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What exactly is going on, on your Dental Practice Phones?
Call Tracking Excellence is a RESULT, not a product.
Call Tracking Excellence is More Patients MAKING appointments.
Call Tracking Excellence is More Patients KEEPING appointments.
If you are interested in my Call Tracking Service or have any questions please call 1300 378 044 or email jayne@thedpe.com. Stop missing out on making appointments.
www.calltrackingexcellence.com
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MASTER CLASS TOUR 2019
How To Turn Every Dental Phone Call Into A Valued and Kept Appointment- “Dental Phone Excellence is a simple to implement complete Phone Answering system that works.
Hobart Master Class- Friday 12th July 2019
Click here on this link to register.
Sydney Master Class- Friday 27th September 2019
Click here on this link to register.
Brisbane Master Class– Friday 11th October 2019
Click here on this link to register.
Melbourne Master Class– Thursday 21st November 2019
Click here on this link to register.
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Linda Miles is coming to Australia in August.
Don’t miss this once in a life-time opportunity to see and hear Linda speak first hand.
BOOK your tickets today!
http://www.exceptionaldentalseminars.com/LindaMiles2019
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Dental Phone Excellence Webinars
Register for our WEBINAR now!
“The FIVE KEY SECRETS You Need To Know To Guarantee SUCCESS For Your Dental Practice Into 2019 And Beyond……”
Looking to improve your dental practice in 2019?
You don’t want to miss this FREE Webinar:
“The FIVE KEY SECRETS you need to know to guarantee SUCCESS for your dental practice into 2019 and beyond…”
Link coming soon!
With Jayne Bandy and Dr. David Moffet
Wednesday 17th July
8:00pm EST
Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
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