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There are so many parts of your business that need to be working well for your business to be thriving and growing.

I was listening to Dr Chris Ramsey on a podcast recently and he said “Every piece of the pie has to be exceptional.”

This definitely applies to the business of dentistry where you help and care for your patients and ensure your business thrives so you stay around to help your patients.

Gone are the days when you could thrive in the Dental Profession being mediocre.

You have to be exceptional.

You have to be exceptional not only as a clinician but in every part of your dental business.

Out of all the parts of your business, the one that I am most passionate about and believe is the most important in your business is your team.

Take a few moments to answer the following questions:

Do you have a team with an exceptional attitude?

Do you have a fully trained team ready to care for your patients and business?

Does your team know why they do what they do every day?

Does your team get what you get?

Is your team happy to be at work each day?

If you have an exceptional team working for you then you would have answered yes to each of these questions.

The big big part of why your patients choose your Dental Office is because of your team.

Your team, represent who you are and what your business stands for.

Your team, need to be the right match. Your team, need to reflect who you are, and what you want for your patients.

Now having the right team with the right attitude is something that happens in the hiring stage but having the right team that represents you happens when you show them.

So many people I see working at the front desk of the dental office are just thrown into that position with minimal or no training.

I know you may have hired them for their years of dental office experience but how you run your dental office is unique and your team need to know how you run your business.

The front office is the most overlooked part of many Dental Practices.

So much focus is on clinical knowledge, machinery and instruments and sterilization. I know this is essential to all dental practices but it should not be at the expense of the team’s knowledge.

When your team gets what you get, it means more patients, more patient care and treatment, more patient and team retention and a growing business.

Isn’t this what we all want?

Spend time and energy on your team.

Invest in them and the future of your business.

Having the right team is what makes the difference.

“Teamwork makes the dream work.”


This blog  features simple practical ideas that are easy to implement tomorrow in your Dental Office, impacting immediately on your Patients’ Dental  Phone Experiences, and ultimately, improving your practice profitability.


Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.

If you’d like to know more,  download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..


My next public speaking presentation showing Dentists how to grow their Dental practices will be with Dr. David Moffet in Manchester, England on Saturday 2nd September 2017.

For more information and to secure your seat click this link here.


At present I have availability for only TWO new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at  jayne@theDPE.com



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