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I talk and write so much about what to say on the New Patient call. Making sure we are asking the right questions and directing people to making an appointment.

What I don’t talk and write about enough is the how we sound on the phone and the message we send to the caller.

I suppose you take it for granted that people who sign up for a job answering phones sound great but do they?

I recently had a call from my local Mazda Dealer. It was a young woman and she was so upbeat on the phone, so happy in her voice and of course she would have been smiling.

I wanted to record her voice and use it as an example of how to sound on the phone.

Her attitude was so positive and uplifting, it was a pleasure to speak with her and such a contrast to the miserable, robotic and slightly annoying people I had spoken to during my day.

It got me thinking about how important it is to have the right voice, tone and attitude on the phone.

This is what can set you apart from the ALL the other Dental Offices that people call.

Imagine if the upbeat and pleasurable voice people hear on your phone, is the differentiator for your business.

Too easy!

Well it should be.

When you are truly switched on to what you are doing when you answer the phone your tone and attitude shines!

I believe everyone who takes on a role answering phones in a business has the potential to shine.

The trick is to shine on the phone on every call. Practice it and make it a habit.

If you answer the phone, try recording yourself and play it back to yourself. You will either love what you hear or see that you have room for improvement.

Switching on your inner positive and uplifting attitude when you answer the phone often makes someone’s day.

Being a highly effective communicator takes more than just knowing what to say on and off the phone, it takes an excellent positive attitude and desire to be your best.

It’s all about the attitude!


This blog  features simple practical ideas that are easy to implement tomorrow in your Dental Office, impacting immediately on your Patients’ Dental  Phone Experiences, and ultimately, improving your practice profitability.


Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.

If you’d like to know more,  download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..


My next public speaking presentation teaching Dental Front office Staff how to improve their phone skills will be held in Perth Western Australia on Friday June 16th 2017.

I will also be presenting in Melbourne Victoria in Friday June 23rd 2017.


At present I have availability for only THREE new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at  jayne@theDPE.com



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