My Hot Tips For Delivering Wow Customer Service

Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...

10 Facts You May Not Know

Fact #1: “Emergency Treatment is ten times more expensive as care.” said Dr Howard Farran from Dentaltown. Your patients may not know this. I didn’t know this. It is the same with so many things we neglect and stop paying attention to, we end up...

The Surest Way To Keep Your Patients Coming Back To You

Customer service makes the difference in your dental office. Offering amazing customer service is memorable to your patients, gets your patients referring their family and friends, and creates the value your patients are looking for. So what is customer service in a...

Questions You Should Be Asking On the Phone

Do you know what a big responsibility it is for the person who answers the phones in a business? Do you know what responsibility you have given the person who answers the phone in YOUR business. In YOUR Dental Practice? It is a HUGE RESPONSIBILITY! The person...

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