Is The Next Step For Your Patient Easy And Straight Forward, Or Is It All Over The Place?
When your patients come out to the front desk you presume they are ready to make their next appointment. The Dentist or dental assistant lets you know what the next step is with the patient’s treatment and care and you make an appointment for them. Easy and straight...This Has Been a Sad Discovery
It is a fact that if you can help make people feel good you will be more successful with your patients. Over the years working in my Dental Practice and now working with many other Dental Practices, I soon worked out that the small things you do for your patients,...This Is A Big Part Of Your Customer Service And Patient Experience
First your patient finds you then they speak to you on the phone and make an appointment. They now arrive at your practice for their appointment. This is all the beginning of your patient’s experience. You want to ensure every part of the patient’s experience...The Top 9 Mistakes Made When Placing A Caller On Hold
Placing a caller on hold in your business is never the best practice but from time to time it is necessary and teams need to know how to do this correctly. If your team do not know how to place a caller on hold correctly it can be a disaster waiting to happen, and...
