When your patients come out to the front desk you presume they are ready to make their next appointment.
The Dentist or dental assistant lets you know what the next step is with the patient’s treatment and care and you make an appointment for them.
Easy and straight forward.
It can be ongoing treatment from their treatment plan, it might be starting treatment they urgently need or it can be an important preventive care appointment.
Now it should all run smoothly and an appointment will be made.
But what often happens is this:
There is not enough people working on the front desk making appointments and answering phones.
While your patient is in front of you, ready and waiting to make an appointment the phone rings and you need to excuse yourself.
The patient waits patiently until you put the caller on hold or get their contact details to call them back.
Then the phone rings again.
Now unless there are enough people on the front desk then this can affect the patient making the appointment.
We know that making an appointment for a patient does take time, thought and care. Usually there is a transaction of payment for the appointment they have just had then there is a discussion about:
- Timing of the next appointment
- Answering questions the patient has about their next appointment.
- Confirming the appointment day and time
- Going over the fees
- Discussing any special requests like payment plans
- Discussing anything that might be stopping the patient from going ahead
So, there are a few steps to go through with your patient when they are making their next appointment.
It is worthwhile looking at how smooth this part of the appointment is.
If there are constant interruptions and you don’t have enough time to properly go through the steps for making the appointment, then it can mean the patient decides not to make their appointment or will call you later when you are not busy.
Recently I spoke to a Front Office team and they said that they miss out on making the patients’ next appointments because they are not able to spend the necessary time with the patient and go through the steps.
You want every patient to make their next appointment before they leave so make sure the front office are able to do this with minimal interruptions and can spend the time they need with the patient.
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T H E D E N T A L P H O N E E X C E L L E N C E O N L I N E M A S T E R C L A S S I S H E R E !
www.dentalphoneexcellencemasterclass.com
I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!
Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.
It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!
There are 7 Learning Modules in this Master Class
• Module 1: How to Effectively Communicate with Your Patients
• Module 2: The 8 Steps to the New Patient Call
• Module 3: How to Answer the Questions Callers Ask
• Module 4: Correct and Easy Appointment Scheduling
• Module 5: How to Prevent and Handle Cancellations
• Module 6: How to Follow Up Your Patients
• Module 7: Giving the Very Best Patient Experience
www.dentalphoneexcellencemasterclass.com
There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.
This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.
This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.
This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.
To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!
www.dentalphoneexcellencemasterclass.com
I look forward to seeing you all get the RESULTS you deserve and MORE!
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Call Tracking Excellence
Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/
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If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.
The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.
1300 378 044 or jayne@thedpe.com
