It is a fact that if you can help make people feel good you will be more successful with your patients.

Over the years working in my Dental Practice and now working with many other Dental Practices, I soon worked out that the small things you do for your patients, other than their actual dental treatment, makes a big difference in the eyes of your patients.

You are a Day Maker!

The good news is, it is so easy to do.

Knowing this I cannot work out why more Dental Practices do not ramp up their customer service and patient experience.

Old-fashioned Customer Service is sadly being left behind.

Is this because we believe we do not need it or want it anymore?

Surely this cannot be right?

Is it because we unintentionally leave customer service out, or could it be because many people just don’t know how to deliver customer service to their patients?

One reason why we are not delivering customer service to patients is due to the growing trend of automation at the expense of personalisation.

Most Dental Practices have the latest state of the art equipment. It’s all very impressive and patients have a high expectation for Dental Practices to have all of the latest equipment, but have we let this take the place of personalised customer service.

My concern right now is……..

Have we thrown out the baby with the bath water?

Customer Service was ALWAYS good and still is, so why are we seeing less and less of it?

While we have been introducing these time saving devices and tools have we forgotten about what really matters?

Remember the good old days when we called our patients and took the time to have a decent conversation with them.

Remember when we smiled at our patients and chatted with them when they arrived at the practice for the first time, like they were a visitor to our home?

We took the time.

A good time to sit back and look at how YOU deliver Customer Service to your patients.

My advise is to have a close look at how you interact with your patients.

Are you helping your patients to feel good?

If you have not been delivering the very best customer service to your patients don’t be too tough on yourself.

You can change this overnight!

If you want to make a difference in your dental practice with your patients then good old-fashioned Customer Service is the answer.

Write down what you do every day to make your patients feel good.

Share ideas and come up with new ideas with your team.

Use other people’s great Customer Service in your practice.

I believe amazing Customer Service is catchy!

When you see someone giving customer service you want to give it as well. When you receive great customer service you want to receive it again.

Everyone wants it and everyone needs it.

Customer Service is GOLD.

Remember good old-fashioned Customer Service is what your patients want.

Never discard what really matters to your patients.

Dental Phone Excellence reserves all rights.© Dental Phone Excellence


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !

I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience

There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy!


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