The Reasons Why Your Team Are Underperforming

Have you ever said this under your breath? “Why are my team not getting their job done and under-performing?” What you want them to do is different to what they end up doing. You listen to your team answer the phone and you are concerned. You watch and listen to how...

Are your patients leaving your practice confused?

The DENTAL language they understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding you right...

Lockdown Communication With Your Patients

During the COVID Lockdowns, make as many outgoing calls to your patients as possible. Call patients to reschedule their treatment and care before they call you. Reschedule your patients where possible even if you don’t know for sure whether the lockdown, is...

5 Questions Your Patient Should NOT be Asking You

Your patients ask many questions prior to their appointment, but they call you a day or two before their appointment and start asking you these questions: When is my appointment? How long does my appointment go for? What is the appointment for? Who will I be seeing?...

What You Need So You Do Not Waste Lots Of Money On Marketing

Great your phones are ringing hot, your external marketing is doing it’s thing and driven lots of qualified potential patients to call your office. But there is ONE BIG PROBLEM. You are still not getting enough new patients, or the appointment is made and the...

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