Have you ever said this under your breath?

“Why are my team not getting their job done and under-performing?”

What you want them to do is different to what they end up doing.

You listen to your team answer the phone and you are concerned.

You watch and listen to how they communicate with patients and they just don’t sound right.

The reason this is happening in many Dental Offices is simply because no one has set the expectation of what the team need to do and how to do it!

Every team needs to be clear about their job.


It is easy to jump to conclusion and believe your team are lazy and incompetent.

I believe there are four main reasons why front office teams fail to perform well:

1. No Job Description

A job description clearly states what the team’s daily tasks are and the role that each person has in the functioning of your business. If the team have no job descriptions, they really don’t know what they are doing or may only know bits and pieces of their job. A great job description should be updated and adjusted according to the needs of the practice and input from the team is required.

2. No Training

Proper training is essential for the whole team. You want to make sure your team know how to do their job properly and meet your expectations. Most of the time Dentists don’t know the skills the front office people need and so they believe in hiring people with previous experience, is the answer.

Hiring people with Dental experience can be great but it is not always lined up with how you want to run your Dental business. The other thing that happens is the

Also be careful relying on existing team members to train new people. Just because you have a highly skilled team member who knows their job and performs well, they may not always be good at teaching other people to do what they do well.

3. No Support

Your team needs to be able to have someone at work to go to for advice and guidance, especially when they first start. Having support helps people keep on track and be able to check they are doing their job correctly. You want your team to be accountable but they need that someone to be accountable to, other than themselves.

4. Wrong Team

Have you felt frustrated when you have set your expectation, offered training and support but the team member is still unable to do their job? There is a time when a person you hire is just not suitable for the job. The match is wrong. Regular performance review meetings are a must for everyone, especially new people who are learning.

So have a good look at your team today.

Decide if they are the right team.

Do they need proper training and a clear and easy to follow job description with the right support to help them grow and help your business grow?

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T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/



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