Teaching your team excellent communication strategies and skills is the easy part. The hard part is how to get them to use the strategies and skills to get results.

How to get people to do what you want them to do and need them to do in your business is an age old struggle for most business owners.

The answer is all about motivation.

Motivation is the driving force that propels us toward something we need or care about and helps us get things done.

So, how do you help your team care enough that they are driven to take action and get results for your business?

Let’s start by looking at the two type your job, es of motivation, intrinsic motivation and extrinsic motivation.

Extrinsic Motivation is anything external that helps influence our actions, such as our salary, financial incentives, rewards, keeping your job.

Intrinsic Motivation comes from within you. That feeling of enjoyment and being satisfied when you achieve something. To complete something you are not relying on anything external to motivate you.

When you hire people to be part of your team, you want to check for high levels of intrinsic motivation. People who take pride in what they achieve and enjoy a challenge.

Most people respond well to extrinsic motivation, but you do want a nice combination of the two types of motivation to help your team achieve.

Lots of research has been done to prove that highly motivated team members are more productive and more likely to stay working for you.

A good starting point in creating a culture of motivated team members, is to set your expectations and be clear about what you will offer in the way of extrinsic motivation to match their performance. This will influence intrinsic motivation and give your team the desire to want to achieve even more because they enjoy their job and want to be better.

Many workplaces sidestep their teams and forget to monitor and nurture their performance and results.

Team performance and results are key elements to the success of all businesses.

Here are a few ways for you to help bring out the best in your team:

  • Be clear about what you expect.
  • Make goals achievable and set time frames.
  • Provide training and support.
  • Help your team know why they are doing what they do.
  • Recognise and reward their achievements, no matter how big or small. Small achievements snowball into big ones.
  • Show encouragement along the journey of achievement.
  • Tap into existing strengths to build confidence and desire.
  • Build safe and productive open communication.
  • Display trust and empower your team to make decisions.
  • Keep working on a positive and nurturing team culture so everyone enjoys their work.


This quote sums up what motivation means:

“Effective motivation is the ability to continuously breathe life into whatever you do.” J Stuart Collins

To breathe life into something is exactly what happens when you have a team member who is highly motivated.

Always remember that when your team are motivated to be better and do better then you also do better!




2024 is here! Let’s hit those goals, empower your team and do what you have never been able to do before!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/




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