Learn How To Increase Your Dental Practice Telephone Conversions...

GET YOUR
FREE REPORT NOW >>

Learn How To Increase Your Dental Practice Telephone Conversions...

GET YOUR
FREE REPORT NOW >>

One Question You Need To Ask Yourself.

Do you want to change enough to change? I love talking in riddles. I'm sure you would agree for improvement in your business to happen, changes must happen. You must be ready and willing to change. Your team must also be ready and willing to change. If your team are...

read more

Getting Your Patients To Come Back To You

I am sure you hear the word reactivation so often in your Dental Practice. When you contact your patients to reactivate them, what are you really doing? To reactivate means to “restore to a state of activity”. You want to bring your patients back so that they are...

read more

Keep Your Cool On The Phone And Do This

It seems lately that the biggest issue in the customer service industry is how to stay cool with your customers. We have seen a few Airlines struggling with customer service and how to deal with conflict. Answering the phone in your business can at times be very...

read more

The Three Fundamentals of a Great Phone Call

Often, when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It’s that simple. Or is...

read more

How To Handle The Difficult Patient

We have all said this under our breath: “What a difficult patient!” You know the patient… You can’t seem to find a time that suits them. They cancel all the time. You are always following them up. They never want to have all their treatment completed. They are in pain...

read more

The Hard Truth About Calls To Your Office

Most of you probably already know what a “call conversion” is. It is a call that comes into your dental office that then becomes an appointment. I like to take this one step further. A call that comes into your dental office that becomes an appointment that is then a...

read more

This Is One Of The Biggest Traps In Your Dental Office

Life in your Dental Office is a busy place with people multi-tasking, following systems, offering the “Ultimate Patient Experience” and all with a very big smile. But unfortunately, you can easily get caught up in the system of the system which often means you lose...

read more

Stop This. Are You a Fake Listener?

Are you a good listener? Or Do you pretend to be listening to someone? It usually doesn't take people long to realise you are tuned out and don’t really care about what they are saying. Maybe someone has done this to you? Take the time to be an active listener not a...

read more

Pin It on Pinterest

Share This