A big part of what I do working with dental teams, is to help them deliver an excellent patient experience and give of great energy with their patients.

I call this type of energy, CSE, Customer Service Energy.

Does your team give off CSE?

I often get asked by Dentists, “how can I help motivate my team?”

Girl on phone


My answer is to inspire your team rather than trying to always motivate them.

Once your team are inspired to be better then they will become self-motivated.

Igniting your team to be an unstoppable force is what you want in your dental business and it is definitely, what your patients want.

So how can you bring the best out in your team and inspire them, so they have CSE?

Set the expectations of your team, educate your team, appreciation your team and be the very best example for your team.

Let your team know what you want and need them to do for your business.

Be clear and keep your expectations simple and easy to follow.

Ensure your team have the skills and knowledge to achieve the results you expect.

Acknowledge their results.

Celebrate their performance to ensure further results.

Keep a close eye on your team because they are so important to you and you must never forget this!

Be proactive in promoting a nurturing a positive work atmosphere.

Being the leader means you can lead the way and set the example.

Make sure you are have Customer Service Energy yourself.

Your team are always be looking at you to lead the way.

Be your best, expect the very best from your team and the combination will be amazing.


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com

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