The Mistakes Not To Make When You Place Your Patient On Hold

Placing a caller on hold in your business is never the best practice but from time to time it is necessary and teams need to know how to do this correctly. If your team do not know how to place a caller on hold correctly it can be a disaster waiting to happen, and...

The Best Solution To This Problem

Lately there has been a lot of chat about what to do when multiple phone calls are coming into a dental office. Ultimately the goal is to answer and offer solutions to all of our callers but in a busy practice this can be a challenge. The best solution is: “If you...

What To Say When So Many Callers Are Asking This Question

Most Dental Practices receive a lot of incoming calls each day. Some practices have a very high volume of calls and others have low volume. Whatever the number of incoming calls you have right now, you still need to answer these calls correctly and schedule...

Two Important Factors In The Successful Delivery Of Customer Service

A recent visit to a restaurant proved to me that if the front or back of your business is not in order and working then you can not deliver Customer Service to your customers and your business will quickly fall apart. There are two important factors in the successful...

How To Achieve Excellence

The definition of excellence is……. the quality of being outstanding or extremely good. Excellence is about being hungry and wanting it. It is about believing you can do it. Excellence is achieved with a plan and learning from those who have the level of excellence you...

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