Lately there has been a lot of chat about what to do when multiple phone calls are coming into a dental office. Ultimately the goal is to answer and offer solutions to all of our callers but in a busy practice this can be a challenge. The best solution is: “If you...
You all know by now there are so many parts of the day when it comes to running a successful Dental Practice. There are daily routines that must be completed and important tasks that cannot be left out. With so much to do each day, how do you ensure you don’t leave...
I know you do not want to think about your patients ever being unhappy, but even when you are top of your game things can go wrong. Your patients have many things happening in their lives and the last few years have been a challenge for us all, so it is no surprise...
Many of you know by now that I am very passionate about helping teams be the best they can be when they answer phones and speak to their patients. I love helping team members grow and make improvements in how they communicate with patients and get better results for...
All businesses need these…….. Systems to follow. Systems make life easier for the team to ensure they are doing everything they can for their patients. But along the way I see a big failure in many systems when they are followed. There is a lack of...