All businesses need these……..
Systems to follow.
Systems make life easier for the team to ensure they are doing everything they can for their patients.
But along the way I see a big failure in many systems when they are followed.
There is a lack of personalisation and empathy.
Just because you are using a system and making sure all the steps are followed, it doesn’t mean you should stop personalising and humanising your interactions and communication with your patients.
Remember your patient will leave your practice after their appointment remembering how you made them feel rather than noticing if you followed a system.
So let’s do both. Let’s follow our systems step by step while giving our patients the personal touch and a postive experience they will remember.
Systematic, automatic with lots of personalisation thrown in.
My recent yearly mammogram with Leanne the radiographer was testimony to that.
She knew what she needed to do to help me. She had her system to follow but the whole time during my appointment, she considered me in the process.
Leanne humanised and personalised the experience which as many women know is not the most enjoyable or comfortable. Leanne was also so systematic that she made it quick. She had a job to do to help me, as well other patients waiting.
Leanne managed to reduce my waiting time, as well as the next patient, but at no point did I feel rushed or just another patient in the day.
There is an art in following a system and making the patient feel important and acknowledged. This art is a learned one that can be mastered with correct guidance practice and a desire to help patients.
Leanne had mastered the art very well.
Has your team mastered the art of following a system and giving the patient a great experience?
If you answered yes then we’ll done and keep doing it and make sure this is something you reinforce and teach when on boarding new team members.
If you answered no then it’s time to change this and show your team how to do both. If you are not sure then start observing your team and hold them accountable. Find out where they are falling down.
I’m sure you would agree, everyone needs a Leanne or two or three or four in their business.
Dental Phone Excellence reserves all rights.© Dental Phone Excellence
********************************************************************************************************
T H E D E N T A L P H O N E E X C E L L E N C E O N L I N E M A S T E R C L A S S I S H E R E !
www.dentalphoneexcellencemasterclass.com
I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!
Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.
It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!
There are 7 Learning Modules in this Master Class
• Module 1: How to Effectively Communicate with Your Patients
• Module 2: The 8 Steps to the New Patient Call
• Module 3: How to Answer the Questions Callers Ask
• Module 4: Correct and Easy Appointment Scheduling
• Module 5: How to Prevent and Handle Cancellations
• Module 6: How to Follow Up Your Patients
• Module 7: Giving the Very Best Patient Experience
www.dentalphonemasterclass.com
There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.
This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.
This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.
This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.
To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!
www.dentalphoneexcellencemasterclass.com
I look forward to seeing you all get the RESULTS you deserve and MORE!
*******************************************************************************************************
Call Tracking Excellence
Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/
********************************************************************************************
