It’s time to get to the truth and get rid of the following myths.

Myth Number 1: Anyone can answer a phone

No, not everyone can answer the phone.

I remember I was awful at answering phones, when I first started working at our Dental Practice. I made it up as I went and not very well.

I was very good at accepting all cancellations, making no new appointments and letting every caller know how much our fees were and scaring all the callers away!

The good news was I soon worked out I was not getting good results and needed to make changes if I wanted to help grow our business.

But unfortunately not everyone works this out and keeps doing what they know how to do, even if it’s wrong.

Answering phones needs specific communication skills and focus on what results are needed. This involves onboarding and continual training and accountability.

Myth Number 2: If you have worked in a Dental Practice before, you are experienced and will be able to do the job!

From my experience hiring people in a Dental Office, this is not necessarily true.

We often get excited about hiring people with “experience” working in a Dental Office.

Surely, they will have some idea what to do and how it all works. It is true they do have experience, but the question is, are they experienced at doing a bad job?

People you hire who have a level of experience, working previously in a Dental Office can bring all their bad habits to your office. These bad habits now cause major problems in your business.

When recruiting look beyond the experience that is listed on a resume. Ask specific questions about converting calls to appointments and how they handle a cancellation call. Look for a person who is hungry to learn and be better. This is who you want on your team.

Myth Number 3: Shadowing someone when you first start at a practice is how you learn.

I am all for other team members helping to onboard new people to the team, but as long as they know how to guide and teach new team members.

Never presume just because one of your team has been at your dental office for a period of time and is very capable at their job and gets great results, that they are able to impart their knowledge to someone else. Not every capable person is a good teacher.

Very often your team are annoyed and feel put out having to onboard and train new people on the team.

Myth Number 4: As long as you have a good attitude then everything else will fall into place

You hire for attitude over aptitude. Aptitude is learned.

The skills needed to do a job competently can be learned.

There is no point hiring for attitude then crossing your fingers and hoping everything else will magically fall into place.

This just does not happen.

Myth #5 Team members will stay as long as you treat them well

I so wish this was true, but I know some very really nice dentists who do the right thing by their team and the they have a high attrition rate with their employees.

One of the biggest reasons why team members leave their place of employment is job satisfaction.

When a team member is not given the right directions, guidance and support they feel lost and abandoned and confused. This then leads to job dissatisfaction and a sense of achievement.

Well, I am glad I have debunked these 5 myths.

You may be thinking about one or more of these myths right now.

The good news is, now I have revealed the reality of these myths you can work out what you need to do.

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T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !

I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy!


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