If you have a team member with awful people skills then do everyone a big favour, and help them find a different career.
I know this easier said than done.
Having people with no people skills or no attitude to care and serve your patients, is harmful to your patients, harmful to your team and harmful to your business.
Big time!!!
How do people with little or no people skills find their way into a profession that relies heavily on excellent people skills?
It has to go back to the point of hiring.
This is what happens, and we are all guilty of it from time to time, we hire too quickly. We hire quickly because we fear not having anyone in the position at the practice.
I know when a person from your team resigns or leaves suddenly, you are desperate to find another person.
It is no fun being down a person on your team.
Everyone struggles including your team and your patients as well as your business.
Hiring too fast can lead to hiring the wrong person. You settle for a person to replace another person rather than a person to suit the role required.
When you are looking for the right person you want to be very clear about who you need on your team.
When you are interviewing people you want to be clear about your expectations and ask questions to check the person can deliver what you want and need for your patients, your business and the rest of the team.
The next question is, how do you know if people have people skills?
At the interview, give scenarios of patient interaction on the phone and face to face communication. It is an eye opener to check how people can think on their feet using their people skills.
You need to check every person on your team at your dental practice has people skills and don’t settle for a person without them.
You want to look for people that are comfortable and enjoy having a conversation, people who can listen, ask great questions and people who are patient focused rather than focused on themselves.
I know it seems like a big ask but it is not!
Once you find the right people you want to make sure they are clear about their role in the practice and they are clear about what you expect of them in their new role.
I’m sure you do have the right people on your team but keep a check on how your team communicate with you and the team as well as your patients.
Paying attention to this means you always know if you have the right team.
Your dental practice is all about people so it just makes sense to hire people with people skills.
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T H E D E N T A L P H O N E E X C E L L E N C E O N L I N E M A S T E R C L A S S I S H E R E !
https://dentalphonemasterclass.com/
I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!
Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.
It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!
There are 7 Learning Modules in this Master Class
• Module 1: How to Effectively Communicate with Your Patients
• Module 2: The 8 Steps to the New Patient Call
• Module 3: How to Answer the Questions Callers Ask
• Module 4: Correct and Easy Appointment Scheduling
• Module 5: How to Prevent and Handle Cancellations
• Module 6: How to Follow Up Your Patients
• Module 7: Giving the Very Best Patient Experience
There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.
This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.
This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.
This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.
To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!
https://dentalphonemasterclass.com/
I look forward to seeing you all get the RESULTS you deserve and MORE!
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Call Tracking Excellence
Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/
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