Your 2024 Practice Housekeeping. Check Your Appointment Book

It’s time to setup your Practice Appointment Book for 2024. A well-managed Appointment Book shows on the faces of your team and your patients. I know it can be difficult to know all your dates for 2024 but try to get onto this ASAP. For your Practice Appointment...

Take Control And Step into 2024 The Right Way

It’s that time of the year and as it draws to a close, you think about the year gone by. What you achieved and what you did not achieve. Did you stick to your goals? Maybe you did not set goals and now wish you had. You think about the good and bad and how your...

Do You Want To Help More Of Your Patients? Then Start Doing This.

The DENTAL language your patients understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding...

My Best Customer Service Tips Just For You

Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...

The Reason Why Your Patients Are Disappointed

It’s often the simple things in our business that you can overlook, especially when it comes to the consistent delivery of customer service. This is a recent conversation I had with a friend who went to her dental appointment: “I had an interesting...

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