How you communicate with your patients has a direct influence on how they respond or react. The words you choose are very important. What you say to your patients is not always what they hear! That is why it is so important to think carefully about what you are about...
It’s time to setup your Practice Appointment Book for 2024. A well-managed Appointment Book shows on the faces of your team and your patients. I know it can be difficult to know all your dates for 2024 but try to get onto this ASAP. For your Practice Appointment...
It’s that time of the year and as it draws to a close, you think about the year gone by. What you achieved and what you did not achieve. Did you stick to your goals? Maybe you did not set goals and now wish you had. You think about the good and bad and how your...
The DENTAL language your patients understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding...
Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...