Placing a caller on hold in your business is never the best practice but from time to time it is necessary and teams need to know how to do this correctly. If your team do not know how to place a caller on hold correctly it can be a disaster waiting to happen, and...
Often, when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place. Remember, all you need to do is three things: Listen carefully Ask the right questions Make the Appointment It’s that simple. Or is...
There are a number of questions not to ask your patient but my all time least favourite is….. “Have you been here before?” Why is this such a bad question to ask? Because you might as well say….. ““Who are you?” “I don’t remember who you are?” And what your patient...
I have worked with many teams over the years and there are teams and individuals who really get what they learn and how to put it all into action at the practice and help with the growth of the practice. These individuals and teams are clear about their responsibility...
Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...