Often, when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place.

Remember, all you need to do is three things:

  1. Listen carefully
  2. Ask the right questions
  3. Make the Appointment

It’s that simple.

Or is it?

You see, what often happens during the call is this:

You are asked one simple question, which you then believe gives you permission to fire away with a mountain of unrequested information.

This in turn, makes the caller want to get off the phone as quickly as possible.

So how do you avoid this?

How do you avoid turning into an information giver?

That’s easy…

You answer the caller’s very first question with a question of your own.

You ask, “So I can help you better do you mind if I ask you a few questions first?”

When you ask the caller this one question, you have now asked permission to ask them lots of questions.

You are now able to begin a conversation, you are the active listener while the caller does most of the talking.

The person doing the listening is in control of the call and this is what you want.

Remember, you want to use the first call as an opportunity to find out as much as you can about the caller; about their dental concerns as well as something personal about the caller themselves.

Once you start asking great questions, the caller will feel you have listened and helped them, and you have!

You are more likely now to build trust and rapport with your caller simply by asking questions and listening rather than by throwing information at them.

Remember, they have called to find out what they need to know, NOT what you think they need to know.

Dental Phone Excellence reserves all rights.© Dental Phone Excellence


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/



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