Have you ever noticed people in customer service, who appear rushed and distracted?

The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer experience.

If you want to deliver excellent customer service you must always keep a check to ensure you are delivering customer service no matter what.

When you are serving your customers and delivering an excellent customer experience, you cannot afford to be distracted.

I know from time to time you can easily get caught up in the busyness of your business but the true delivery of customer service is when you can swim gracefully like a duck on top of the water whilst your legs are paddling fiercely under the water.

Your customers are left unaware that you are busy because you are appear calm in control and ready to serve them.

This takes practice over time to be able to switch off from being busy, set your priority and go into delivering customer service no matter what.

In your business, you want to avoid letting your patients know you are fully booked and appear stressed about where you are going to schedule them.

Work on staying calm and confident if you do not have a earlier appointment. You can easily schedule an appointment for two weeks time, and then let your patient know you will do everything you can move their appointment to an earlier time.

This may not actually be possible in the end, but you give your patient hope and it’s great customer service.

Also avoid letting your patients know you are busy and the reason why, especially if you are short staffed. This does not help your patient and very often they don’t even care. All the patient wants to know and hear is how you are going to find them an appointment time.

I was at a restaurant recently and the waitress was clanging around, running around and trying not to make eye contact with me in case I called her over. All of this commotion made me feel unimportant and stressed rather than important and relaxed. My experience was negatively affected because my waitress appeared busy, rushed and was not there to serve me and give me the positive experience I expected.

So look at your team, Are they giving off the “I’m busy, so don’t talk to me or look at me” vibe?

This is not the impression you want to give your patients at any time.

Teams must always keep in mind that their first priority is the patient and how they feel and to stay calm whilst paddling like crazy under the water!

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T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/


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