Surely a person who calls your dental office wants an appointment.

You would think so.

But all you really know for sure is that most people who ring your dental office have a dental problem or concern.

The next step is up to you.

That is the secret.

Listen to this

Making the appointment is what you now need to convince people that call your dental office.

“Your ability to sell, persuade, negotiate and convince others will affect every area of your life.” Grant Cordone (Coach)

This quote from Grant is so true in a dental practice.

There is only one problem.

You need to let your dental team who are answering your phones know this!

Sell, persuade, negotiate and convince.

This is what your dental team are doing every day with patients on the phone and at your practice.

Or are they?

Do your team members have the skills so they are ready to do this?

When the calls come into your office the front office team need to convince the caller of three things:

  1. They have called the right dental office. By that I mean the best out of all the practices they have called or are about to call.
  2. The best way to help the caller is to make them an appointment
  3. Get the caller to agree and say yes.

When a caller rings your dental office, they have already started to choose you, but they have not completely chosen to make an appointment.

When you answer that first phone call, the caller is now making more choices based on what you sound like, how kind and friendly you are and how helpful are you.

The next step is the missing step on most New Patient calls. The person answering the call at your office does not have the communication skills to convince the person that making an appointment is now the best thing to do.

These communication skills can be learned easily.

Once your team have the skills to communicate effectively on that first phone call then more calls will be converted to appointments and more quality patients will be sitting in your dental chair waiting for you the Dentist.



Here is my Master Class, ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience

There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

Click this link to find out how to get started. It’s that easy!

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