Most of the time when the Phone rings at the Dental Office, the caller has a Dental Issue they are concerned about.

With the correct sequence of questions and information, the patient will begin their Treatment Acceptance while they make their appointment.

I believe that Treatment Acceptance happens in three parts with the New Patient:

1. Initially on the Phone.

2. In the Dental Chair with the Dentist.

3. During the Handover when the Appointment is made, right up until when the Patient arrives back at the Dental Office to start their treatment.

Follow these steps to ensure Case Acceptance begins on the phone:

• Find out what the caller is concerned about and why.

• Ask questions to build concern.

• Create urgency by letting the caller know what will happen with no treatment.

• Wait and let the caller ask what type of Appointment they need.

• Give a brief outline of the Appointment and what they can expect.

Always remember that the New Patient or Existing Patient have never fully accepted their treatment until it is started. I often see everyone in the Dental Office become excited for the patient when they leave with all their Appointments booked to start and then somehow it just never gets started.

When you make an appointment, you need to ensure that the caller is ready to start treatment and is fully committed to their Appointment.

The person answering your phones has the responsibility to ensure Patients have made the right appointment, keep that appointment, and arrive at their Appointment ready!


If you are interested in my Call Tracking Service or have any questions please call 1300 378 044 or email Stop missing out on making appointments.


How To Turn Every Dental Phone Call Into A Valued and Kept Appointment- “Dental Phone Excellence is a simple to implement complete Phone Answering system that works.”

Sydney Master ClassFriday 12th April 2019

Click here on this link to register.

Canberra Master Class-  Friday 3rd May 2019.

Click here on this link to register.

Brisbane Master Class- Friday 10th May 2019

Click here on this link to register.

Perth Master ClassFriday 21st June 2019

Click here on this link to register.

Auckland Master Class- Saturday 29th June 2019

Click here on this link to register.


Linda Miles is coming to Australia in August.

Don’t miss this once in a life-time opportunity to see and hear Linda speak first hand.

BOOK your tickets today!


Dental Phone Excellence Webinars

Register for our WEBINAR now!

“The FIVE KEY SECRETS You Need To Know To Guarantee SUCCESS For Your Dental Practice Into 2019 And Beyond……”

 Looking to improve your dental practice in 2019?
You don’t want to miss this FREE Webinar:
“The FIVE KEY SECRETS you need to know to guarantee SUCCESS for your dental practice into 2019 and beyond…”

With Jayne Bandy and Dr. David Moffet
Wednesday 17th April 2019
8:00pm EST


Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.

If you’d like to know more,  download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..


Pin It on Pinterest

Share This