Did you know that your prospective patients calling your dental practice, have their own checklist?

A checklist that they are ticking off before they choose to come in and see you as their dentist.

I’m sure you would agree that on this checklist is finding out the price of dental treatment and care.

How many people call your office every day asking about the price?

Knowing the price of dental treatment and care is important.

I know, because it’s important for me, before I choose a service or goods.

The good news is, that there are usually other things that are just as important and on the checklist of people calling your office.

Your prospective patients, will have a long checklist or short list but everyone will have some sort of checklist.

Part of what you do every day answering calls coming into your dental practice is to find out what is on your prospective patient’s checklist.

Finding out what is important to your prospective patients allows you to be able to help them check off their checklist, choose you and make an appointment with you.

Often on calls coming into dental practices, we never even get an opportunity to find out what is important to the caller let alone getting the caller to start to check off their list.

So how do you find out what is important to the caller?

That’s easy.

Start by asking questions, getting to know the caller and build rapport.

You will be fascinated by what is on people’s checklist other than finding out the price, once you enter into a conversation with them on the phone call.

Over the years of answering phones in a dental office, working with many dental teams and listening to their incoming calls, I have discovered there are so many things that are important to the caller.

Have a look at some of the important things on people’s checklists:

  • Easy parking
  • Close to home
  • Pain free
  • Gentle dentist
  • Availability of specific treatment and care
  • Open on the weekend appointments
  • Someone who listens
  • Flexible
  • Easy and manageable payment plans
  • Always have a solution to my problem
  • Friendly and polite
  • You have the latest technology
  • Reasonable consultation fee
  • After hours appointment times
  • Feel safe
  • Do great dentistry
  • Excellent Patient Feedback

When you start having a conversation with a caller to your practice, ask questions straight away and find out more.

When you know more about the caller, they will reveal so much more about what is important to them, and now you know what is on their checklist and you can help them check off their list.

Dental Phone Excellence reserves all rights.© Dental Phone Excellence


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/


If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.

The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.

1300 378 044 or jayne@thedpe.com.



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