We have all been affected by the passing of her Majesty Queen Elizabeth II.

We have all seen the world admire this woman close up or from afar. But what stands out the most is Queen Elizabeth’s duty to her role and the sovereign.

She was steadfast no matter what.

It made me think about our own duty in life and whether we are living up to what we should and can be doing.

This applies both to our personal lives and our work lives.

Being part of a Dental Practice Team is all about your DUTY OF CARE!

As a Health Professional, you signed up to care for patients by offering and providing patients with the very best care and treatment.

Is everyone on your team doing this? Or are there some team members who need to pull their socks up and improve how they deliver care to your patients. Maybe your team have never been shown how to do this well.

Now is a good time to assess the type of care you are giving your patients.

Is this care good enough? Should you be giving more?

Keep in mind that you don’t only care for your patients when they are sitting in the dental chair.

Your Duty of care to your patients happens in many different ways:

When a person calls your practice.

  • Do you sound like you care when you answer the phone?
  • Is the person on the phone hearing a person who has their best interest at heart and is ready to serve them and find solutions to their problems?


When your patient arrives at the practice.

  • What sort of welcome and greeting do you give all of your patients?
  • Do you make your patients feel acknowledged, special and important and do you offer to make their visit to your practice a comfortable one?


When your patient is having treatment.

  • Do you actively listen to your patients to understand what they want before you go through what they need?
  • Do you have empathy for your patients yet still give them the very best care and treatment?
  • Do you help your patients with their decision making and offer them choices and solutions to their problems and concerns?


When your patient has to find a way to manage their treatment.

  • Are you understanding of each individuals circumstances so you can better match what they want and need.


When you help your patients take that next step in their treatment and care.

  • Do you hold their hand along the way and guide them in the right direction?


You build rapport and make a connection so your patients like and trust you on their patient journey.

  • Are you getting to know your patients so they feel comfortable and trust you?


Your duty of care for your patients is just like the duty of care that Queen Elizabeth II had for all of her people, over the years.

Her care was enduring, consistent and constant. This is the care you can and should be giving your patients every day.

Dental Phone Excellence reserves all rights.© Dental Phone Excellence


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/


If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.

The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.

1300 378 044 or jayne@thedpe.com.




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