I speak to many dentists each week and there are two question I get asked, over and over again.

“Why do team members only stay at the practice for a short time? How do I hang on to my team?’

Dentists and business owners are scratching their heads, wondering what is going wrong or what they are doing wrong.

Is there a solution?

Why do some Dental Practices have longevity with their teams?

These are all questions worth thinking about.


Employee Mindset

As employers you have an employer mindset, and you can easily forget to get in the shoes of the people you employ.

It’s like a lot of things in life. If you can manage to see things from the perspective of others, you are going to be more successful at satisfying the needs of your employees which in turn means your employees will satisfy your needs as an employers.

I know it sounds simple and straight forward, but is it really?

So how do you see things from the eyes of the people you employ?


Go Back In Time

A good start is to think back to a time when you were not an employer but an employee. Someone else was making the big decisions for you.

What was it that gave you real “job satisfaction”?

I looked up the meaning of “Job Satisfaction” and found this:

“Job satisfaction is defined as the extent to which an employee feels self-motivated, content & satisfied with his/her job. Job satisfaction happens when an employee feels he or she is having job stability, career growth and a comfortable work life balance.”

Did you have a job that you stayed in for a number of years? Why?


Job Satisfaction

I know personally there were a number of important things that kept me satisfied in my place of employment. Here they are:  (These may also be yours.)

  • I enjoyed working alongside the other people in my team.
  • My boss was reasonable, fair, and friendly.
  • I was heard and noticed.
  • I was praised and rewarded for my results.
  • There was laughter and joy.
  • Everyone helped each other.
  • There was an opportunity to learn and be better.
  • My skills matched the tasks given.
  • We celebrated our wins as a team.


I did some further investigating on the topic of “Job Satisfaction” and found a great article:


The article looks at the 10 Proven Ingredients for Job Satisfaction.

  1. Communication
  2. Culture
  3. Security
  4. Leadership
  5. Opportunities
  6. Career Development
  7. Working Conditions
  8. Employee Personality
  9. Pay and Benefits
  10. Reward and Recognition



I love how communication is top of the list here. Without effective communication between employees and employers, there can never be real employee job satisfaction.

Look at how you are communicating internally with your team right now? Can you make improvements?

You cannot expect your team to communicate effectively with your patients and give you the results you are after if you are not communicating effectively with your team.


The Answer

The conclusion is that it has been proven that employees are more likely to stay if they have a high level of job satisfaction. Employees are less likely to want to change jobs as there is no guarantee that they would have the same high job satisfaction elsewhere.

The result of Employee Job Satisfaction is Employer Job Satisfaction! It’s time to find out what “Job Satisfaction” means to your team and make a few changes.





Here is my Master Class, ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/

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