I know I focus a lot on how your team answer calls in your dental office, but the truth is that every person in your office is speaking to patients at some point, not only the people answering the phones.

It is very easy to underestimate the level of communication that everyone on your team has with your patients.

Don’t take any chances, make sure your team are highly effective communicators. Every single one of them.

Your team need to know what to say, how to say it and when to say it, all the time.

This is something your team should be learning constantly and getting better.

I see so many dental offices with only a few amazing communicators and it needs to be everyone on the team.

You think about it.

Yes, you know that your team need amazing communication skills on the phone but what is happening off the phone.

You could be failing your patients because not everyone is communicating with them well.

Today after reading this blog I want you to have a close look at your team and the type of communication they are having with your patients.

Is it working well?

Does your team have the level of communication they need or do they need better communication skills.

The good news is that excellent communication skills are learned and perfected with consistent use.

I know this as I have taught many dental teams to improve their communication skills.

Having amazing communication skills gives your team instant confidence and ease when they speak with patients.

Dental Teams are constantly asking me for the words and phrases to say to patients. They are often getting stuck in their conversations and need help.

I always let teams know that a highly effective communicator is one who has a purpose and follows specific steps to get results.

Look at the first call and make sure your team are focused on helping the caller and making the appointment.

Look at how your patient is greeted when they first arrive at the practice.

Does your patient feel welcome, comfortable and ready to trust you?

Look at how you and your Dentists, Hygienist and Dental Assistants communicate with patients when they are sitting in the dental chair.

Are you listening to your patient to find what they want and are you communicating with your patient in a way that helps them make a decision and go ahead with necessary treatment?

These are just some of the points of communication you have with your patients.

Stop taking chances and learn how to be a Highly Effective Communicator with your patients.

If you would like your team to know exactly what to say, how to say it and when to say it with your patients then my Online Master Class is for you. Check it out below.

TH E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/


If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.

The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.

1300 378 044 or jayne@thedpe.com.


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