Life in your Dental Office is a busy place with people multi-tasking, following systems, offering the “Ultimate Patient Experience” and all with a very big smile.

But unfortunately, you can easily get caught up in the system of the system, and lose sight of what you are there to do.

And that is to help patients find a solution to their dental problem.

Cancellations are a great example:

You have a system that you follow, if a patient calls to cancel their appointment.

You go through the steps of the cancellation call system then you find yourself recording the reason for the cancellation, cancelling the appointment, placing the patient on the cancelled appointment follow up list.

You believe you are doing your job.

The reality is, you haven’t done very much to help your patient.

You didn’t offer a solution to the problem.

All you did was delay or stop the patient going ahead with their treatment.

You systematically added the cancelled appointment to a list, then to another list and then to yet another list with no real solution for the patient.

What you need to do is ensure the system you follow is about finding a solution. A way to get your patient in for their appointment for treatment.

Adding a patient to a list just makes more work for you and doesn’t help the patient.

Have a good look at the steps or the system you have for a patient who calls to cancel their appointment.

Are you following the steps to finding a solution for the patient or does your system just add the patient to a list that ends up going around circles?

You may not have the correct steps to follow.

If you have no systems in place for cancelled appointments, then today is a great day to start.

You now have an advantage in getting it right.

Have steps that offer patients solutions to ensure they keep their appointments and continue with their treatment.

You have a duty of care to provide all your patients with this level of service and care.

Your patients will soon work out that you are indeed helping them.

LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday April 28, 2022 in Brisbane QLD

Click here for more details.


Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link:

Call Jayne on 1300 378 044 or email  for more details.

Pin It on Pinterest

Share This