Did you know that most of us constantly want to know what the next step is?

We wake up in the morning wanting directions and goals.

This is the same when people call your dental office.

They are looking for directions, answers to their questions and what the next step is for them.

Of course, the next step is a solution to their dental problem or concern.

I know not everyone who calls your office has called you urgently needing help to fix a broken tooth, or a throbbing toothache, or a missing tooth that is freaking them out.

Many people call your office because they just realised, they have not been to the dentists for a long time, or they need a new dentist because they have moved home.

Whatever the reason and whatever their urgency and concern it has something to do with dental.

Everyone is looking for an answer to their questions, so they know what their next step is.

When you answer the calls in a dental office, this should be your focus.

To give every caller an answer to their questions and then a NEXT STEP to follow.

The best next step for all callers to your dental office, is to make and confirm an appointment time so the caller can come in, meet the dentists and go from there.

If this is the next step, then why are there so many calls that get turned into appointments?

The answer is simple.

The people answering the calls in a dental office do not know how to convert most of the calls to appointments.

I am sorry if that seems a little harsh.

But this is the reality!

No one has shown the team what to do and what to say on these calls.

Many people calling your dental offices are often torn between what they should do and what they really want to do.

When you answer the phones in a Dental Office, your job is to offer solutions to the caller and find a way to make and confirm an appointment for them.

This is what happens:

The phone rings, the call is answered, the caller asks a question, the question is answered very quickly and that is the end of the call.

Can you see, there is NO next step suggested to the caller, and no attempt is made to find solutions and help persuade the caller to make the appointment.

The caller wants a next step and is waiting for you to suggest the next step to them, but if you have not got the communication skills to direct the conversation and suggest the next step, then the call ends.

Learning how to direct the conversation on a phone call by suggesting the next step to the caller, is a skill that can be learned and consistently used on every call.

So, why not start suggesting to the caller what the next step is and watch what happens.

You will easily start making and confirming MORE appointments which means helping more people.



T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/


If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.

The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.

1300 378 044 or jayne@thedpe.com.


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