A Front Office Coordinator asked me what I meant when I asked her, “what gets in your patient’s way of making their appointments?”

She believed it was always about money or the appointment time.

This made me think.

Do we really find out what is getting in the way of our patients going ahead with important and vital dental treatment and care?

Or do we just guess what it is most of time?

Other patients have mentioned that they just can’t afford the treatment so we start to believe that this must be why the patient in front of us or on the phone is also not going ahead with treatment.

We are now getting in our patients way starting treatment, because we are not finding out.

Once you start asking patients why they are not going ahead with treatment they start telling you the reason.

I talk to many front office coordinators and when I ask them why they don’t ask patients why they have decided not to go ahead with treatment, their answer is always the same……they tell me they don’t feel comfortable asking patients this question and so they don’t.

This is like not asking a patient why they need to cancel their appointment.

Unless you know what is stopping your patient from going ahead you can’t offer a solution to help them.

Our duty of care is to help our patients but if we don’t know what the solution is how do we really help them.

Yes I know it can be a little uncomfortable at first asking patients, “Is there a reason you have decided not to go ahead with treatment?”, when you are not use to asking this question.


But after a while it just becomes a normal question that you ask so you can help your patient.

Moving out of what seems to be comfortable to a slightly uncomfortable situation is how we make changes.

If you are a polite and friendly person, being assertive and helpful with your patients will always be appreciated and you will feel very comfortable having this type of conversation with your patients.

Having an excellent rapport with your patients also helps when you go to ask your patients these sort of confronting questions.

Confronting your patients should be about helping them rather than putting your patients on the spot and making your them feel uncomfortable.

These sorts of conversations with our patients take practice but keep in mind you do want to be very clear about what you are going to say and ask and ensure you approach the conversation with the patient’s best interest at heart.


How To Ethically Use and Promote Third Party Finance Programs in Your Dental Practice to SKYROCKET Your Patient Case Acceptances Through The Roof in 2021 and Beyond.
Let’s face it…. For the average dentist out there the ELEPHANT that is always IN THE ROOM is money.
Nobody likes talking about it…
You don’t want to feel SALESY….
You just want your patients to get the treatment done….
Have you ever UNDER-PRESENTED a treatment plan because you thought the patient might not be able to afford it?
Only for something that you should have done, but didn’t do, to come back and bite you a few months or a couple of years later?
Wouldn’t it be nice if you could JUST get your patients to say “YES” to all that dentistry they really do need, without looking desperate or pushy?
NEW RESEARCH from the USA is showing that more and more patients are opting for finance options over upfront payments each and EVERY DAY!!
And if your dental practice isn’t meeting their demands, those patients are simply getting up and walking out of your dental practice NEVER TO RETURN!!!
They’re not going home to THINK ABOUT IT…. They’re going home to get on the phone and find an ETHICAL dentist who allows them to pay off their dentistry….
And if you don’t change the WAY YOU THINK about offering patient finance IMMEDIATELY!! your practice is going to be left behind….
NOW, FOR THE FIRST TIME, in this exclusive ONLINE WORKSHOP, you can find out how easy it is to ETHICALLY use and promote third-party finance programs in your dental practice to SKYROCKET your treatment plan and case acceptance through the roof in 2021.
In this workshop you will learn:
• The THREE THINGS you need to know to have your patients seamlessly moving forward and accepting the necessary dentistry that you see for them… and
• The FOUR THINGS YOU MUST NEVER DO that make most inexperienced dentists look like SLEAZY used car salesmen…
It’s easy. Remember this:
• Having just TWO PATIENTS every day choosing to finance just $2500 of dentistry instead of “thinking about it”….. will add an extra $1.3M each year to your dental practice collections.
In this workshop, Dental Practice Phone Specialist Jayne Bandy will explain the reasons why choosing, and using, and learning the correct words to use at the right times is CRUCIAL to easily adding that $1.3M to your dental practice turnover, each and every year…
So if you’re sick and tired of drilling all day long and watching treatment plans walk out your front door never to return, and having NOTHING at the end of the week to show for it, then DO YOURSELF A FAVOUR and learn how to really HELP YOUR PATIENTS afford the simple dentistry they need FROM YOU during these uncertain times….
Don’t kick yourself and waste time by trying to work this out on your own when all you need to do is follow the PROVEN FORMULA that other dentists are already using…
Remember, that as other dentists start implementing these simple strategies, the number of RANDOM patients that have been walking in through your front door with other dentists’ treatment plans is going to shrink and diminish…
You owe it to yourself and to your patients to learn these key principles to your dental practice success RIGHT NOW!!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/


Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.

If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..



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