Many Dental Offices are back starting their 2021 today.

A new year means a “fresh start” to many people.

A fresh start can mean, letting go of what DID NOT work in 2020 and looking for a new direction that is easier, has less headaches and will give you better results.

I know many of us are searching for a ‘fresh start” right now!

A good start is to look closely at the systems you have set up in your practice.

By systems I mean the procedures and steps your team follow and use every day to ensure everything runs smoothly?

You may have really good systems that work and give you great results.

DO NOT change these for the the sake of change.

Only change what is not working for you.

You may find you have missing systems, your team are a bit lost and don’t know what you expect, and have nothing to follow.

A good system is one that is clear and simple and easy to follow and gives you results.

The ultimate system is one that is in place, so your team can independently work at the practice, easily make decisions for your patients, and get results.

Answering the phone in a Dental Practice is one of those systems.

Do you have a clear and simple system for your team to follow every time they answer a call?

Many dental offices are not aware of the impact the person answering the phones, has on the business, and this is why they have never set up a system for answering the phones.

A good system needs to be recorded and created as a procedure to follow in the practice by everyone not just a few when they feel like it.

I have seen some amazing systems set up in dental practices, to then see them not being used.

The worst system is a great system that never gets used.

So where do you start when you are setting up a system in your practice for answering phone calls?

  • Look at what you are doing right now.
  • Write down each step on the phone call for both the New Patient and the Existing Patient.
  • Record these steps and have them next to your phone every day so they are easy to follow and nothing is forgotten on the calls.
  • Create the language you want used on the phone calls, so you are creating the right first impression.
  • Look at how you are going to track and measure the results of each phone call. This is so important!


Once you have a system in place make sure it gets used every day. Have someone check that it is being used properly.

It is ok to hold your team accountable.

Accountability keeps us on track and ensures everyone’s success.

And always remember when you have a great system in place and you are getting amazing results using it, you are also making life easier for yourself.

Who does not want life to be easier?

I know I do!


If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.

The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.

1300 378 044 or


Watch this space. There is something very EXCITING coming your way for 2021. I have been wanting to give this to you for quite a while now and it is all happening VERY SOON!

Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy!


Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.

If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..










Pin It on Pinterest

Share This